HP Support Woes
My HP laptop that I love so much came up gimpy yesterday. The screen went kaput suddenly. I looked back and luckily the one year warranty from HP is going to replace it.
I have to say a couple things here:
- I am sick of calling support (lots of companies do this) that they have outsourced to Asia (usually India) and the person on the other end claims to have a very North American name with a thick accent. Do they really think I won’t know they moved jobs to New Delhi if the guy on the phone is named “Chris” or “Bob”?
- HP has been good to me before, but Compaq is my dreaded enemy for a bad support call (on a screen no less) 15 years ago. Yes I am holding a grudge. When HP bought Compaq I wasn’t sure I could buy HP again, but I did.
The guy I talked to on support seemed sure he’d catch me telling him that I dropped my laptop out of a moving car or something:
- “You sure you didn’t drop it?”
- “No physical damage?”
- “Is the screen cracked”
- “You absolutely sure?”
Second, after owning lots of Dells I am amazed that laptop companies can take 2+ weeks to return a broken laptop.
So I am sending in my laptop tomorrow and hoping it gets fixed. Back to my five year old Toshiba…but that’s another story…