I have a problem. When I (or my customers) are being taken advantage of it makes me so very angry…probably angrier that it should. I am in Hartford, CT this week to teach a course for a corporate client. One of the recommended hotels is a Crown Plaza Hotel at $199/night. It was the cheapest of the three hotels they selected. While I find expensive hotel rooms ostentacious, usually I can figure out why they are so expensive: excelent service, nice rooms, etc. The room I am in right now is actually about 1/2 the size of the $75/night hotel I stayed in a couple of weeks ago. Not just the size, but its a bit shabby actually.
When I checked in I was shocked that they charged extra for Internet access in the rooms. Ok, $9.95 a night. Big whoop. I find it offensive to be nickle and dimed, but its their hotel. Fine. But then when it didn’t work, they wanted me to call a 800 number to get it working. Final straw was when the guy on the phone (a 3rd party company I am sure) said he didn’t have time to fix it and got me working but told me that tomorrow I’d have to call again to get it actually fixed.
Maybe I am from the wrong side of the tracks and I shouldn’t be as offended by bad service, bad hotel room and lack of features for $199/night. Am I overreacting?